Written by Daniel Fletcher Category: eMail
Published on 07 October 2011
Unified Messaging

Unified messaging is an emerging application of email in which the email system is used as a transport to send various types of communication.  Email started out as simple text.  We have seen email content and presentation improve over the last few years with the proliferation of email client software that supports html for formatting.  This allows specifying font types and sizes, embedding graphics, etc.  Unified messaging takes this a step further by allowing items such as faxes, scanned documents, documents, graphics, voice messages, and video to all be integrated and send through the email system.  This allows, for example voicemail and video messages to be viewed or played back and sent through the computer, instead os disparate systems.


I hope this gives you a good understanding of the various underlying technologies used in email communications.  Whether a plain text message or a rich video message sent from a mobile phone, email now allows us almost instant communication regardless of distances.  There is no single method suitable for all uses.  By having an idea of the features and limitation of each technology, one can then better decide the most appropriate technology for the task.  This article about how to choose an email service will help further examine the application and decide the best type of service.



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